crekix Responsible Gaming

Our Commitment to Responsible Gaming

crekix is committed to providing a safe, fair, and transparent gambling environment for every player who chooses to use our platform. Responsible gaming is not simply a regulatory checkbox — it is a core part of who we are and how we operate. From the first moment a new player in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh visits crekix.net, our responsible gaming framework is working in the background to protect their wellbeing.

Our commitment is built around five core principles:

• Prevention first: We aim to prevent problem gambling before it starts by providing clear information, straightforward limits, and proactive player monitoring tools from day one.
• Player autonomy: We respect every player's right to set their own boundaries. Our deposit limits, session limits, and self-exclusion tools are available at any time and take effect quickly — we do not make it difficult to apply restrictions.
• Non-exploitation: crekix does not target players who have previously self-excluded or who have shown signs of problem gambling with bonus offers or promotional re-engagement campaigns.
• Transparency: We are clear and honest about how our games work, what the odds mean, and how the house edge functions. We do not use misleading language such as "risk-free" or "guaranteed wins" in any of our communications.
• Accessible support: Our support team is reachable at any time of day via email. We ensure that responsible gaming guidance is never more than one click away.

Age Restriction — 18+ Only

crekix is strictly an adults-only platform. You must be 18 years of age or older to register for an account, make a deposit, play any game, or place any bet on the crekix platform. This rule is absolute and applies to every player regardless of location within Bangladesh or elsewhere.

Age Verification Process

Every crekix player is required to complete our Know Your Customer (KYC) age verification process. During verification, players must submit a valid government-issued identity document such as a National Identity Card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority. crekix reserves the right to suspend any account where age verification has not been completed or where documents submitted raise concerns about the player's eligibility.

Protecting Minors

If you share a device with children or younger family members, we strongly recommend using the device-level parental control tools available on your phone, tablet, or computer to prevent underage access to gambling websites. Popular filtering tools include:

• Net Nanny (cross-platform parental controls)
• Google Family Link (Android and Chromebook devices)
• Apple Screen Time (iOS and macOS devices)
• Your mobile operator's parental control service (most Bangladeshi operators including Grameenphone and Robi offer these on request)

Deposit Limits

One of the most effective tools for responsible gaming is a deposit limit — a cap on the total amount you can deposit into your crekix account over a defined time period. crekix offers deposit limits on a daily, weekly, and monthly basis. Setting a deposit limit helps you stay within your personal budget and prevents impulsive over-spending during a session.

How Deposit Limits Work

• Daily limit: The maximum total amount (in BDT) that can be deposited in any 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly limit: The maximum total amount deposited in any 7-day rolling window.
• Monthly limit: The maximum total amount deposited in any calendar month.

Limits can be set to any amount you choose, down to as low as ৳500 per day. There is no minimum monthly limit — you are in full control of the numbers.

Reducing vs. Increasing Limits

Reducing a deposit limit takes effect immediately. If you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies to your very next deposit. Increasing a deposit limit, however, is subject to a mandatory cooling-off period of 7 days from the date of the increase request. This intentional delay is designed to protect you from impulsive decisions made during a session and to give you time to reflect on whether the increase is genuinely appropriate for your circumstances.

Loss Limits and Wagering Limits

In addition to deposit limits, crekix also offers loss limits (a cap on the amount you can lose over a period) and single-session wagering limits (a cap on total bets placed in one session). To enquire about or activate these additional limit types, please contact the crekix support team at [email protected].

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the crekix platform. It allows you to voluntarily close your account and block all access to crekix.net for a defined period — or permanently. If you feel that gambling is becoming a problem in your life, self-exclusion is the right step to take, and crekix makes it straightforward to do so.

Self-Exclusion Periods

crekix offers the following self-exclusion periods:

• 6 months — a short-term break to reset habits
• 1 year — a medium-term exclusion period
• 3 years — a longer-term commitment to staying away from gambling
• Permanent / Indefinite — a lifelong exclusion with no scheduled end date

What Happens When You Self-Exclude

Once a self-exclusion is activated on your crekix account:

• Your account is immediately suspended and you will not be able to log in;
• All pending bonus offers and promotional communications are cancelled;
• Any remaining account balance will be refunded to your registered payment method (bKash, Nagad, Rocket, or other) within 5 business days;
• crekix will take steps to prevent you from creating a new account under a different email address or phone number for the duration of the exclusion;
• You will not receive any marketing or promotional emails from crekix for the full duration of the exclusion period.

How to Request Self-Exclusion

1. 1
   Contact our support team Email [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and the exclusion period you wish to apply.
2. 2
   Receive confirmation Our team will acknowledge your request within 2 hours and confirm the exclusion has been applied to your account. Exclusion is activated before the end of the next business day at the latest.
3. 3
   Balance refund processed Any remaining balance is returned to your primary payment method within 5 business days. You will receive an email confirmation once the refund has been processed.
4. 4
   Exclusion period begins The self-exclusion is now active. Your account cannot be accessed. If you attempt to log in, you will be shown a message advising you that the account has been suspended and providing guidance to responsible gaming resources.

Time-Out & Cooling-Off Period

A time-out is a shorter, temporary break from gambling that does not require a full self-exclusion. It is designed for players who want to step away from the platform for a few days or weeks to reset — perhaps after a losing streak, a stressful period at work, or simply because they feel they need some space from the games.

Available Time-Out Periods

• 24 hours — an overnight break to clear your head
• 72 hours (3 days) — a short reset period
• 7 days — a one-week break
• 30 days — a full month away from the platform

During a time-out period, your account is temporarily suspended. Your account balance is preserved and will be available to you when the time-out expires. You will not receive any marketing communications during the time-out period.

Session Time Reminders

crekix provides optional session time reminders that notify you when you have been logged in and actively playing for a set duration — for example, after 1 hour or 2 hours of continuous gameplay. These reminders are a gentle nudge to take a break, stretch, and assess whether you want to continue your session. You can enable session reminders through your account settings or by contacting [email protected].

Recognising Warning Signs of Problem Gambling

Problem gambling can develop gradually and it is not always easy to recognise in yourself. The following checklist highlights common signs that gambling may be becoming harmful. If you recognise several of these patterns in your own behaviour, we encourage you to reach out to our support team or use one of the tools described on this page.

If you recognise four or more of the above signs in your own behaviour, please stop gambling immediately and contact the crekix support team. Recognising that gambling has become a problem is a sign of strength, not weakness — and taking action early leads to significantly better outcomes.

Player Protection Tools — Full Overview

The following table summarises all responsible gaming tools available to crekix players. All tools can be activated by contacting our support team at [email protected]. We aim to activate all protection tools within 24 hours of a request being received, and self-exclusion requests are treated as highest priority.

Getting Help — You Are Not Alone

If gambling has become a problem for you or someone close to you, it is important to know that effective help is available. Problem gambling is a recognised condition, and with the right support, people recover successfully. Below are practical steps and resources to get the help you need.

Contact crekix Support Directly

Our responsible gaming support team is available via email at all times. When you contact us, our team will listen without judgement, help you activate any protective tools you need, and guide you to appropriate external resources if required. Please include "Responsible Gaming — Help Request" in the subject line of your email so that your message is prioritised.

Practical Steps to Take Right Now

1. 1
   Stop playing immediately Close the game or browser tab. Do not try to recover losses before stopping — this is the most common way that a difficult session becomes a harmful one.
2. 2
   Set an immediate deposit limit or time-out Email [email protected] to apply an immediate restriction on your account. You do not need to provide a detailed explanation — simply state the restriction you want applied and we will action it.
3. 3
   Talk to someone you trust Sharing what you are going through with a trusted family member or friend in Dhaka, Sylhet, Chittagong, or wherever you are based can be an important first step. Problem gambling thrives in secrecy — bringing it into the open reduces its power significantly.
4. 4
   Seek professional support Consider speaking with a qualified mental health professional who has experience with behavioural addictions. In Bangladesh, counselling services are available through several hospitals and NGOs in Dhaka and other major cities.
5. 5
   Request self-exclusion if needed If you feel that even a time-out is not sufficient, request a self-exclusion. This is the right choice if gambling has been causing consistent harm. Email [email protected] with the subject line "Self-Exclusion Request" and we will process it as a priority.