crekix Privacy Policy

1 Information We Collect

crekix collects personal information from players in order to provide a safe, personalised, and legally compliant gaming experience. The categories of information we collect fall into three broad groups: information you provide directly to us, information we collect automatically when you use the platform, and information we receive from third-party partners.

1.1 Information You Provide Directly

When you register for a crekix account or interact with our platform, you may provide us with the following categories of personal information:

• Identity data: Full name, date of birth, nationality, and national identity number (NID) or passport number where required for Know Your Customer (KYC) verification;
• Contact data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other Bangladesh locations);
• Account credentials: Username and encrypted password;
• Financial data: Payment method details including bKash account number, Nagad account number, Rocket number, Upay number, Visa or Mastercard details, or Dutch-Bangla Bank / BRAC Bank account information as applicable;
• Verification documents: Copies of government-issued identification, utility bills, or other documents submitted for identity or address verification purposes;
• Support communications: Any messages, queries, or complaints you submit to the crekix support team via email or live chat.

1.2 Information Collected Automatically

When you access the crekix website or platform, certain technical and behavioural data is collected automatically through our servers and analytics tools:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifier;
• Usage data: Pages visited, time spent on each page, games played, bets placed, bonus offers viewed, deposit and withdrawal activity timestamps;
• Session data: Login times, session duration, and platform navigation patterns;
• Location data: General geographic location derived from your IP address (country and city level — crekix does not collect precise GPS location data);
• Cookie and tracking data: Information collected via cookies, web beacons, and similar tracking technologies as described in Section 5 of this policy.

1.3 Information from Third Parties

crekix may receive information about you from trusted third-party partners in limited circumstances, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming successful or failed transaction events;
• Identity verification service providers used to validate KYC documents;
• Fraud detection and anti-money laundering (AML) screening partners;
• Game studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) providing aggregated game round data relevant to dispute resolution.

2 How We Use Your Data

crekix uses the personal information it collects for a range of purposes, each grounded in a legitimate operational or legal need. The table below summarises the primary purposes for which we use your data and the type of information involved in each.

2.1 Marketing Communications

With your consent, crekix may use your contact data to send you promotional communications about bonuses, daily rewards, seasonal promotions (such as BPL season offers, Eid specials, or Pohela Boishakh promotions), and new games. You may opt out of marketing communications at any time by contacting the crekix support team at [email protected] or by using the unsubscribe mechanism included in any promotional email. Opting out of marketing communications does not affect your ability to use the platform or your entitlement to transactional communications (such as deposit confirmations and security alerts).

2.2 Responsible Gaming Monitoring

crekix uses your account activity data — including session length, deposit frequency, wagering patterns, and self-exclusion history — to identify potential problem gambling behaviour. Where patterns of concern are detected, crekix may proactively reach out with responsible gaming guidance or temporarily restrict account activity in accordance with our Responsible Gaming policy. This monitoring is conducted in the interests of player welfare and is not used for any commercial profiling purpose.

3 Legal Basis for Processing

crekix processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations under the crekix Terms & Conditions, including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC obligations, anti-money laundering requirements, and data retention mandates;
• Legitimate interests: Processing carried out in the legitimate interests of crekix or its players where those interests are not overridden by your privacy rights — including fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring;
• Consent: Processing carried out based on your explicit consent — primarily marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

4 Data Sharing & Third Parties

crekix does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share your data only with carefully selected partners who assist us in delivering the crekix service, and only to the extent necessary for each partner to fulfil their specific role.

4.1 Categories of Recipients

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive transaction-relevant financial data for the purpose of processing deposits and withdrawals on your behalf;
• Identity verification providers: Third-party KYC specialists who verify identity documents and confirm age eligibility in accordance with our legal obligations;
• Fraud and AML screening providers: Services that cross-reference account activity against known fraud patterns and anti-money laundering databases;
• Game studio partners: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive game session identifiers necessary to deliver game content and resolve technical disputes;
• IT and hosting infrastructure: Cloud hosting, data storage, and cybersecurity vendors who process data on crekix's behalf under strict data processing agreements;
• Legal and regulatory authorities: Government bodies or law enforcement agencies where disclosure is required by law or is necessary to protect the rights and safety of crekix, its players, or third parties.

4.2 Data Processing Agreements

All third-party service providers who process personal data on behalf of crekix are required to enter into a data processing agreement that imposes obligations equivalent to those crekix maintains itself. These agreements prohibit third parties from using your data for any purpose other than the specific service they provide to crekix.

5 Cookies & Tracking

crekix uses cookies and similar tracking technologies on the crekix.net website to ensure the platform functions correctly, to understand how players interact with the site, and to deliver a personalised experience. This section explains what cookies are, which types crekix uses, and how you can manage your cookie preferences.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, preferred language settings, or the contents of a game lobby — so that the site can function correctly and your experience can be personalised. Cookies do not contain executable code and cannot carry viruses.

5.2 Types of Cookies Used by crekix

5.3 Managing Your Cookie Preferences

You can manage or disable non-essential cookies by adjusting the settings in your web browser. Most modern browsers (Chrome, Firefox, Edge, Safari) provide options to block or delete cookies. Note that disabling strictly necessary cookies will impair or prevent access to core crekix platform features, including the ability to log in and process transactions. To withdraw consent for marketing or analytics cookies, please contact [email protected].

6 Data Security

crekix takes the security of your personal information seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

6.1 Technical Safeguards

• 256-bit SSL encryption: All data transmitted between your device and the crekix.net server is encrypted using industry-standard 256-bit Secure Socket Layer (SSL) technology. The padlock icon visible in your browser address bar confirms that this encryption is active during your session;
• Password hashing: Account passwords are never stored in plaintext. crekix uses strong cryptographic hashing algorithms to store password data, meaning that even in the event of a data breach, raw passwords cannot be recovered;
• Access controls: Access to player personal data within crekix's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose job functions require access to specific data categories are permitted to view that data;
• Firewalls and intrusion detection: crekix's infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for and respond to suspicious activity;
• Regular security assessments: crekix conducts periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses in its systems.

6.2 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, crekix will take immediate steps to contain and investigate the breach. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their personal data. Notification will include a description of the nature of the breach, the categories of data involved, and the steps crekix has taken or intends to take to address the breach.

7 Your Privacy Rights

crekix recognises that you have important rights in relation to your personal data. The following rights are available to all crekix players. To exercise any of these rights, please contact the crekix support team at [email protected] with your account details and a clear description of your request. crekix will respond to all data rights requests within a reasonable timeframe.

7.1 Right of Access

You have the right to request a copy of the personal data crekix holds about you. This includes the categories of data held, the purposes for which it is processed, and the recipients with whom it has been shared. This is sometimes referred to as a Subject Access Request (SAR).

7.2 Right to Rectification

If any personal data crekix holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your crekix account settings.

7.3 Right to Erasure

In certain circumstances, you have the right to request that crekix delete the personal data it holds about you. This right is subject to limitations where crekix is required by law to retain certain data — for example, transaction records required for AML compliance — or where deletion would conflict with a legitimate interest that overrides your erasure request.

7.4 Right to Restriction of Processing

You may request that crekix temporarily restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing and a determination is pending.

7.5 Right to Data Portability

Where crekix processes your data based on your consent or the performance of a contract, and that processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

7.6 Right to Object

You have the right to object to the processing of your personal data where crekix relies on legitimate interests as the legal basis for that processing. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.

8 Data Retention

crekix retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods applicable to the main categories of data crekix holds are summarised below.

Upon the expiry of the applicable retention period, crekix will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where anonymisation is not technically feasible, the data will be securely destroyed.

8.1 Self-Excluded Players

Where a player has requested voluntary self-exclusion, crekix retains the self-exclusion record and associated account data for the full duration of the exclusion period and for a minimum of 5 years thereafter. This retention is necessary to enforce the self-exclusion effectively and to prevent the player from being re-approached with promotional material during the exclusion period.

9 Policy Updates

crekix reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, the effective date at the top of this document will be updated and, where appropriate, registered players will be notified via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how crekix protects your personal information. Continued use of the crekix platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes.

9.1 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way crekix handles your personal data, please contact the crekix support team. Our data team is available to assist you and will respond to all privacy-related enquiries within 2 business days.

Email: [email protected]

Please include "Privacy Enquiry" in your subject line and provide your registered account username so that we can locate your data records efficiently.